Frequently asked questions
Yes, It is compulsory for all EVs and AC EV charger in Singapore to have Type 2 connectors.
No, there is no need for any permit to be applied. A Licensed Electrical Worker (LEW) will have to endorse and sign off on the installation once the installation is complete as per EMA guidelines. But you would need to register the charger with LTA via Onemotoring and pay a registration fee of between $150 – $375 depending on the type of property categorized.
We would generally require 32A of either Single or Three phase supply.
6 monthly periodic maintenance will have to be carried out by trained equipment specialist with a yearly inspection by a LEW per EMA/LTA guidelines for non-restricted access chargers(Public Carparks).For restricted access chargers (Landed home chargers) LTA has stated maintenance is mandatory every 24 months from installation.
No, it is not possible for unauthorized person to start a charge or interrupt another user’s charge session.
myWallbox and other 3rd party payment & management systems has got penalty fees in place to continue charging the user if the user does not have unplug the connector after the charge session is completed.
Currently is a requirement for non-restricted access chargers(Public Carparks) a fireman switch placed at least 3M away from the charging systems and at a height of between 0.8 to 1.2M from ground level.
No, the connector is locked in placed once it is first connected to the EV. In order for the connector to be unlocked, the user has to first unlock or disengage the lock on the EV itself.
No, the EV itself is intelligent enough to recognize that the battery is full and will tell the charger to stop the charging session.
Screen may face glare when using under direct sunlight, some clients would like to add on an acrylic sun visor or an enclosure to house the charger in.
No, modifications to the chargers are not allowed. We have 7M variant models of chargers available for purchase.
From after site survey is done, installation will be done up within 7 days. For more urgent cases, we would be able to accommodate on a case by case basis depending on the schedule. Hence, it is recommended for the customer to confirm with the installation ASAP.
It would generally coincide with the date of customer’s car collection or it can be delayed upon client’s request up to 3 months.
The charger can be set into default analogue mode by switching off all smart functions. It would become a plug and play charger.